In the end it doesn’t come down to what we think it, it comes down to what our customers think. And now more than ever if we’re failing in any area the technology available to peoples finger tips will make it known to one and all, very quickly
In everything we do we strive to make buying or selling a boat pleasurable and we are continually reviewing what we do so as to improve if needed – even after over 20 years in business. Customer feedback is a vital part of that process.
All the new boats we sell are hand made and as such the process isn’t infallible. But you do not need to worry. Buying from The New & Used Boat Co means that on those very rare occasions we have our very own dedicated and unbeatable aftersales team to put whatever is wrong – right. We’re pretty unique in that and it’s something we pride ourselves on and something that has served us well over the last 20 odd years.
But we’ll let our customers have the final say….
I just wanted to drop you a line to thank you for the excellent service we have received throughout the process of buying and receiving our Aqualine narrow, “AQ663” to you, “Flo” to us!
Sam has been a remarkable sales lady throughout, and Ian and his team have been fully supportive with facilitating the handover process as well. I would happily recommend them to anybody looking to buy a boat.
best wishes and many thanks, regards, Graham (and Heidi) Redman
I have sold 4 boats through The New & Used Boat Co and have also purchased 2 boats from them. Whether selling or buying The New & Used Boat Co are professional throughout with a warm and friendly approach. They are knowledgeable about boating and understand their customers’ needs taking any stress out of the process. I also found they were quick to respond to any queries or issues. I would not hesitate to recommend them to future boat sellers or purchasers.
I purchased a widebeam from The New & Used Boat Co and I have to say the service was first class especially the team who couldn’t do enough for us, great service, answered all our questions and gave good advice. Would thoroughly recommend buying through them
This is the second time I have purchased from The New & Used Boat Co. Both times I received a fantastic service. Very helpful and informative throughout the whole process. Could not ask for a better relationship. Honest, helpful, good guidance and advice when required. I would recommend to any other potential boat buyer!
Always a pleasure to deal with the ever helpful New & Used Boat Co, right through every stage of purchase and beyond. A very pleasant and inclusive experience, from the initial phone call through to viewing the demonstrators at Hanbury. I would thoroughly recommend purchasing through New and Used Boat Co.
The New & Used Boat Co helped me with the whole buying process, from designing the boat right through to the delivery. They were a great help and made the process very easy and stress free. I Couldnt have asked for more. I would highly recommend them!
It’s been a real pleasure dealing with The New & Used Boat Co. Not only are they all genuinely friendly and caring, but they have also supported us every step of the way from the choices of our options through to after care once the boat has exchanged hands
What’s not to love? The build quality is fantastic from the kitchen units to the solid oak interior. All the little extras work brilliantly. It’s been a real pleasure dealing with The New & Used Boat Co, they have supported us every step of the way.
The New & Used Boat Co were very friendly and guided us through the build options in plain English. The build went very smoothly with access to Aqualine’s build forum and knowing Sam was only a phone call away was a great comfort. We are now the proud and happy owners of a brand new Aqualine.
Mick & Kim
Our boat is absolutely beautiful! Thank you so much for all the careful attention and wonderful craftwork. Soon I shall be steering my brand new boat down the Grand Union Canal to her place of pride in London!
Being a retired joiner, I have to say the woodwork is exceptional. Everyone admires the boat wherever we go. The support we have had from the team at Mercia has been second to none.
To say Popsey Bell is stunning would be an understatement. Thanks to you and your team for delivering such a lovely boat.
Ian & Sarah
I was nervous about such a purchase. Now that we have our beautiful boat I know that I shouldn’t have worried. The sales team took us through the whole process from the plans, varying stages of the build and was even present when our boat was delivered. I would not hesitate in recommending them to family and friends
Trevor & Sharon
We just wanted to thank you so much for sorting our pump issue out so promptly. Andy was a top fella and gave us some great advice aside from replacing the pump. We are seriously impressed with how efficiently you deal with any issue or problem. We are incredibly grateful and will always happily recommend New & Used Boat Co. Thank you.
Bob, Nikki & Nella